Welcome to the Financial Friday Round-Up, where we scour the web for the best things to read, watch, or listen to regarding finance every week. Check out the links below for how to avoid a flaw in your customer service plan, what not to keep in your wallet, whether you should save for your kids even before you become a parent, and more.
This piece from Forbes describes a flaw in many customer service plans that they call the Cliff of Dissatisfaction — the moment a customer loses faith in your ability to meet their needs enough to jump to your competition. This article argues the importance of monitoring customer satisfaction and restlessness for the survival of your business.
Customer service is often only thought to apply to retail and food service workers, but it is just as essential for small business owners to provide a positive experience for their customers. This piece from Inc gives three concrete tips for how to better focus on customer satisfaction.
There are some things you should never keep in your wallet, things that are too important to ever risk getting stolen. This quick Kiplinger list covers the basics — social security card, passports, spare keys — as well as some things you may not have thought of like multiple credit cards, stacks of receipts or gift cards.
There is no disputing that children are expensive — this article from Money cites that $234,000 per couple is spent covering the first 17 years of one child’s life. So should you start saving up for one even if you have do not plan on conceiving for a long time? In short, this article’s answer is yes; read more to hear why.